Wholesale Customers

On-line Ordering is Live! : If you have a resale certificate on file with us, you can now place your orders on-line. This ordering system will not ask you for credit card or other payment information, as we already have this information in our order management system. To place an order, you need to login on the Products page. Use the same UserId and Password that you use to download our catalog.

The on-line ordering system will send you an e-mail summary of your order, but you will still continue to receive an invoice when we deliver your order. The amount on the invoice we send with your order will be the amount due.

Don't hesitate to call us at 815 609-0888 with your questions .

Get more information about on-line ordering here..(more).

Catalog Download

The catalog has been updated with products and pricing as of 11/05/05. As a new feature, there is now a catalog in Microsoft Excel format.

Download our lastest catalog. You need a password so contact us at 815 609-0888 to get one..(more)

Company Policies

If you have any questions about our company policies, the practices of this site, or your dealings with this Web site, you can contact:
Ron c/o Diaz Rock & Pet Supply, Inc. 23907 West Industrial Drive N., Plainfield, IL 60544. Telephone: 815 609-0888 or e-mail us at support@diazrock.com

Ordering
Fax or call in orders between the hours of 8:00am - 5:00pm central time, Monday through Friday. On-line orders can be placed 24 hours per day but will be processed during our daytime business hours. Always call to confirm faxes with our office customer service or leave a message on voicemail. If confirmation not received we cannot be responsible for shipping expenses.

Add-ons
Add-ons are always welcome! You can leave a message on our voice mail or fax us until 4:00am central, the morning of your delivery.

Returns
Inform your salesperson or call the office within 24 hours with shortages, defective merchandise or items ordered wrong, (please do not price items ordered wrong).

Credits will be issued after merchandise is returned.

All returns are subject to a 15% restocking fee.

Pick Ups
Please schedule pickups by 12 noon central time, Monday through Friday.

Cash and carry orders are welcome, ($50.00 minimum). Your order can be phoned in ahead or placed when you arrive.

Delivery
All deliveries are f.o.b., please call 815.609.0888 for a shipping quote.

Payment
On-line orders must be paid at the time you place your order by MasterCard, Visa,or Discover. You can mail orders to Diaz Rock & Pet Supply, Inc. 23907 West Industrial Drive N., Plainfield, IL 60544. Use certified check, money order or personal check. There is a $50.00 fee for returned checks. For your own protection, do not send cash.

Please see the Delivery section above for payment information on orders delivered via our regular truck route.

Natura Foods
We distribute Natura Foods in Wisconsin only. This includes California Natural, Innova, Healthwise, and Everyone's Best Friend products.


Other Considerations

Our Web site provides you with the opportunity to "see" what you are buying. You should be aware, however that the colors shown may not be exact. In some cases the product image may be representative of what the actual product will look like, but will not be an image of the actual product. The process involved with production and individual monitor display can cause slight color variances. Prices, products, availability and offers are subject to change without notice. Diaz Rock and Pet Supply, Inc. is not responsible for graphical display or typographical errors.