Company Policies
If you have any questions about our company policies, the practices of this site, or your dealings with this Web site, you can contact:
Ron c/o Diaz Rock & Pet Supply, Inc. 600 East Western, Lombard, Il 60148 Telephone: 630 627-7625 or e-mail us at support@diazrock.com
Ordering
Fax or call in orders between the hours of 8:00am - 5:00pm central time, Monday through Friday. On-line orders can be placed 24 hours per day but will be processed during our daytime business hours. Always call to confirm faxes with our office customer service or leave a message on voicemail. If confirmation not received we cannot be responsible for shipping expenses.
Add-ons
Add-ons are always welcome! You can leave a message on our voice mail or fax us until 4:00am central, the morning of your delivery.
Returns
Inform your salesperson or call the office within 24 hours with shortages, defective merchandise or items ordered wrong, (please do not price items ordered wrong).
Credits will be issued after merchandise is returned.
All returns are subject to a 15% restocking fee.
Pick Ups
Please schedule pickups by 12 noon central time, Monday through Friday.
Cash and carry orders are welcome, ($50.00 minimum). Your order can be phoned in ahead or placed when you arrive.
Delivery
A minimum order of $400.00 for customers within our regular truck route is required for FREE delivery by truck. Due to rising fuel costs, orders NOT AT MINIMUM will have a delivery charge added automatically starting at $50.00.
If you are outside our regular truck route, your order can be sent U.P.S.
All orders are shipped C.O.D. Payment Upon Delivery.
Payment
On-line orders must be paid at the time you place your order by MasterCard, Visa,or Discover. You can mail orders to Diaz Rock & Pet Supply, Inc. 600 East Western, Lombard, Il 60148. Use certified check, money order or personal check. There is a $50.00 fee for returned checks. For your own protection, do not send cash.
Please see the Delivery section above for payment information on orders delivered via our regular truck route.
Natura Foods
We distribute Natura Foods in Wisconsin only. This includes California Natural, Innova, Healthwise, and Everyone's Best Friend products.
Other Considerations
Our Web site provides you with the opportunity to "see" what you are buying. You should be aware, however that the colors shown may not be exact. In some cases the product image may be representative of what the actual product will look like, but will not be an image of the actual product. The process involved with production and individual monitor display can cause slight color variances. Prices, products, availability and offers are subject to change without notice. Diaz Rock and Pet Supply, Inc. is not responsible for graphical display or typographical errors.
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